Arminda Lindsay

Being On Purpose

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Give Away Your Essence

August 8, 2016 By Arminda

Give Away Your Essence

As I was driving to the studio for my workout with my trainer I was listening to Rich Roll‘s Finding Ultra, a book I’ve wanted to read for years now and I’m so happy to finally be in it. A few minutes from arriving, I listened transfixed as Rich described the first day of his EPIC5 Challenge, completed with his friend and training partner Jason Lester, in which they set out to complete 5 Ironman-distance triathlons on five different Hawaiian islands in five days. This was a challenge they created for themselves, without mass media coverage or competitors from around the world; they weren’t even competing with one another, the goal was to finish together with their volunteer crew to mark the event.

At a very quiet and dark 3:00am start time on May 5, 2010, the island of Kaui still asleep as they began their 26-mile run with their crew leader snapping a photo to mark the event. A few miles into their run a woman in her car pulled up alongside of Rich and Jason, slowed down to keep pace with them and told them she’d heard what they were doing and wanted to come see for herself and to wish them luck, and her parting words were, “make us proud!” Not long after, they encountered a police cruiser, lights flashing, and the officer shouted out, “Aloha! Looking good, boys! Keep going!” as they passed.

As their first day progressed, Rich & Jason were joined at various times of their run, swim and bike stages not just by onlookers and well-wishers, but by locals who participated in their event for whatever length of time they were able. And Rich kept noticing how not alone they were, even though that’s what he’d expected for their not having publicized or alerted the media to their challenge. Emotional as I listened and felt the spirit of this story, my tears celebrated the beauty and humanness of service, in all its shapes and sizes, the love that is each of us, and I pulled into my parking space, eager to work out for the next 30 minutes.

My trainer gave me an easy warm-up: three sets of 10 left foot, 10 right foot, and 10 together with the braided heavy-weighted style jump rope. This is a fun warmup that I’ve done multiple times and the game for me is not stopping between the foot switch, to make it seamless. Except this time I miscalculated the distance between my left foot and the rope and on the tenth underpass, my left foot rolled with the rope and my entire body came down on that ankle. Hard. I screamed in pain as my body assumed fetal position and my brain didn’t communicate to the tear ducts to produce tears until the hands of my trainer physically turned my body over and I was surrounded with love.

My tears flowed as his gentle loving hands held me from behind and reassured me that I am safe. My tears flowed as two more pairs of gentle loving hands cradled my throbbing ankle to assess the damage. Together these hands all lifted me and gently relocated me to a safer space and wrapped my foot with their love and I felt how not alone I am, and my tears celebrated the beauty and humanness of this service, this love that is each of us and the awareness that we’re all just walking miracles, anxious and eager for any opportunity to give away the very essence of who we are: love.

I don’t want my life to be defined by what is etched on a tombstone. I want it to be defined by what is etched in the lives and hearts of those I’ve touched.”           — Steve Maraboli

Filed Under: Weekly Wisdom Tagged With: EPIC5 Challenge, Finding Ultra, Jason Lester, live your life, love, Rich Roll, serve, service

Let’s Talk About Goals

February 8, 2016 By Arminda

Let's Talk About Goals

Steve Chandler said,

It’s not what a goal IS that matters; it’s what a goal DOES. So when you think of this goal, what does it do for you? Your goals are creations; you create goals to serve yourself. The goal is supposed to serve you.

WHAT?!!!!

Back up. Rewind. Reread.

No wonder we get discouraged and don’t feel excited about the novel we committed to write, or the gym membership we paid to use, or the sales number we pulled out of a hat, or the company projection we’re anticipating, or the global domination we intend to execute.

When you think you’re not motivated to act on that goal it has little to nothing to do with you; it’s the goal, itself. Chances are you set the goal because of what it represents and not for what it does.

I’m all about vision and creating amazing things AND I know I can’t jump farther than I can jump.

Let me put it another way: If I’m not walking around excited about what I’m creating and in the act of DOING it then I know my goals are clearly under the IS column and not the DOES column.

Right now is a perfect time to review your goals. Are they serving you, or is it just a goal for the sake of being a goal?

LITMUS TEST

Are you looking for ways to motivate yourself toward actively accomplishing your goal?

Do you feel “less than” or embarrassed because you’re not working toward your goal?

Does looking at or thinking about your goal incite fear, frustration, overwhelm or excuses?

SOLUTION

Create a smaller goal that DOES for you what a self-help book never will: keeps you in action in your own life.

That, my friend, is serving you.

#thatwaseasy

Filed Under: Blog, Weekly Wisdom, Writing Tagged With: accomplishment, achievement, create, failure, goals, motivation, serve, service, Steve Chandler

Pizza Power

September 28, 2015 By Arminda

Pizza Power

I’m writing to you from Chicago, Illinois, where pizza is a pretty big deal.

I love pizza.

Dairy, however, does not love me, and this teeny little barrier often prevents me from eating a traditional pizza with cheese on top.

On rare occasions I find a pizza place with vegan cheese as an option and on those occasions I am always in the mood for a slice.

Blaze Fast Fire’d Pizza on E Ontario Street in Chicago is just such an establishment, where building custom pizzas is what they do best.

Their process is simple: pick your sauce, cheese, and toppings and watch it bake.

My turn: I asked my server if she would please put on a pair of clean gloves before handling my pizza dough. With a genuine smile she happily obliged.

Regarding the sauce, everything I saw had cheese floating on top and when I told her I cannot have any dairy she immediately whisked my round of dough to the opposite end of the line where a separate cheese-free container of sauce was waiting.

After the vegan cheese was applied I selected several additional toppings to complete my custom pie.

While my pizza baked in the flames, the cashier was nothing but kindness and complimented me on my eyes and thanked me for coming in tonight.

The young man in charge of removing my pizza from the oven and slicing it before putting it in the box called me over to his workstation to show me the pizza cutter he used was one they reserve for pizzas with the vegan cheese so as not to contaminate with cheese and/or meat from the other pizzas.

As I left with my pizza box in-hand, all three of those young people thanked me again for coming.

The system those employees used demonstrates exactly the way for any business, regardless of industry, to increase sales: don’t sell, serve.

  • They served me by honoring my request for clean gloves.
  • They heard my dairy issue and provided a custom sauce option for me.
  • They recognized my dietary difference & offered toppings that might be useful for my needs.
  • They saw me as a person and complimented something unique in me.
  • They included me in their process to show me they respect what differentiates me.

Don’t focus on a number. Don’t see potential dollar signs above your clients’ heads. Don’t rush to convince them what they need, according to you. Don’t focus on your budget. And don’t wait for the phone to ring.

  • Serve your clients.
  • Give knowledge, time, a call, recommendations, observations, something extra, with no expectation of a sale.
  • Hear their stories.
  • Ask what would be useful for THEM and not for you.
  • See them as unique and with unique qualities, strengths, and needs.
  • Include them in your conversations and respect them as a valuable part of your organization.

Do not try to sell them a pizza.
Just love them for being in front of you and notice how pretty their eyes look to you.

Your tip jar will always overflow.

Filed Under: Blog, Coaching, Weekly Wisdom, Writing Tagged With: blaze pizza chicago, customer service, increase profits, increase sales, pizza, sales, selling, serve, value

Give Don’t Take

September 4, 2015 By Arminda

“How do I increase my sales?” Who hasn’t asked this question at least once? Whether you’re in a sales-specific career or need to increase your customer base for the service you provide, this video will be helpful.

Learn the down and dirty trick that no one teaches.

Filed Under: Ask Arminda Videos, Blog Tagged With: connect, giving, goals, love, mindset, needy is creepy, profound service, relationships, selling, serve, taking

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